Peace of Mind Pledge
1. Your Team
You will receive a contact list of our crew leads and account management with mobile numbers ahead of your project.
Peace of Mind Pledge
2. Dedicated SPL Lead & Onsite Understudy
From the moment planning begins until the end of your project, you will have a dedicated concierge as your primary point of contact.
We also guarantee an “understudy” onsite or a readily available secondary lead, fully briefed and capable of stepping in seamlessly should your primary lead become unexpectedly unavailable for any reason (e.g., illness).
No last-minute scrambling for you to find who’s in charge.
Peace of Mind Pledge
2. Dedicated SPL Lead & Onsite Understudy
From the moment planning begins until the end of your project, you will have a dedicated concierge as your primary point of contact.
We also guarantee an “understudy” onsite or a readily available secondary lead, fully briefed and capable of stepping in seamlessly should your primary lead become unexpectedly unavailable for any reason (e.g., illness).
No last-minute scrambling for you to find who’s in charge.
Peace of Mind Pledge
3. “No Surprises” Labor Guarantee
The labor quoted is the labor you pay.
Should an unforeseen AV-related issue arise that falls within our initial scope of work as stated in our contract and requires additional SPL technician hours beyond our initial estimate, those overtime hours are at our expense. (Example: The setup took longer than expected.)
Full disclosure: The promise is outside of client-driven scope changes, unknown venue challenges, union requirements and technicians, and other unforeseen challenges outside of our control. However, when those issues arise, we will address them with you in a transparent manner.
Peace of Mind Pledge
4. Transparent Change Order Process & Approval
Throughout the project we will notify you of any changes for full transparency before the final invoice with no surprises. We will not add any changes to your invoice unless it was approved.
Peace of Mind Pledge
4. Transparent Change Order Process & Approval
Throughout the project we will notify you of any changes for full transparency before the final invoice with no surprises. We will not add any changes to your invoice unless it was approved.
Peace of Mind Pledge
5. Equipment Performance & Assurance
If a piece of equipment fails on site, we will replace it at no additional cost.
Peace of Mind Pledge
6. Bandwidth & Network Integrity Check
SPL will conduct our own independent bandwidth speed and stability tests upon project commencement to ensure the internet service meets your requirements. If our tests reveal potential issues, we will immediately advise you and the provider and work together to identify solutions.
Peace of Mind Pledge
6. Bandwidth & Network Integrity Check
SPL will conduct our own independent bandwidth speed and stability tests upon project commencement to ensure the internet service meets your requirements. If our tests reveal potential issues, we will immediately advise you and the provider and work together to identify solutions.
Peace of Mind Pledge
7. Meticulous Pre-Planning & CAD Guarantee
We will provide detailed CAD (Computer-Aided Design) drawings and review them with your team well in advance.
Peace of Mind Pledge
8. Last-Minute Lifeline
We know last-minute issues and changes are inevitable. From production changes on Powerpoint slides to critical issues with systems integrations, our team is standing by to support you.
Peace of Mind Pledge
8. Last-Minute Lifeline
We know last-minute issues and changes are inevitable. From production changes on Powerpoint slides to critical issues with systems integrations, our team is standing by to support you.
Peace of Mind Pledge
9. Ironclad Logistics & On-Time Guarantee
We guarantee our delivery at the mutually agreed time. We build a buffer for transit delays.
Peace of Mind Pledge
10. Seamless Vendor Collaboration Protocol
We understand AV is part of a larger ecosystem. SPL will proactively participate in inter-vendor planning meetings and provide our other key partners with our technical requirements as needed, well in advance.
Onsite, our production concierge will serve as a cooperative liaison.
Peace of Mind Pledge
10. Seamless Vendor Collaboration Protocol
We understand AV is part of a larger ecosystem. SPL will proactively participate in inter-vendor planning meetings and provide our other key partners with our technical requirements as needed, well in advance.
Onsite, our production concierge will serve as a cooperative liaison.
Comprehensive Event Production
Make Your Voice Heard For Your Corporate or Institutional Event.
Speaking to stockholders or donors, addressing your company or unveiling a product, you need your event to go right. We make sure you’re seen and heard by everyone. Whether live or remote, we make your events look and feel a cut above the rest. SPL is your audiovisual company.
AV Installation Solutions
AV Solutions for Institutions and Businesses Looking to Change.
AV is changing. We design, install, and manage large-scale projects that can grow and scale over time. We are your partners in customizing your workflow and enhancing the sound, look, and feel of your organization
GROW
Your Business
BUILD
Your Brand
Tell
Your Story